Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of an organised system for distance sales of products and/or services, whereby up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication;
Technique for distance communication: means that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time;
Terms and Conditions: these present General Terms and Conditions of the entrepreneur.

Article 2 – Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated prior to the conclusion of the distance contract that the General Terms and Conditions can be inspected at the entrepreneur’s premises and will be sent free of charge upon request.

If the distance contract is concluded electronically, the text of these General Terms and Conditions may, contrary to the previous paragraph and prior to the conclusion of the distance contract, be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it shall be indicated where the General Terms and Conditions can be accessed electronically and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer may always rely on the provision most favourable to them.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or annulled, the agreement and these conditions shall remain in force for the remainder, and the invalid provision shall be replaced by mutual agreement with a provision that most closely reflects the original intent.

Situations not regulated in these General Terms and Conditions shall be assessed in accordance with the spirit of these General Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these General Terms and Conditions.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to conditions, this shall be expressly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to amend or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Product images are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to acceptance of the offer, in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are for the account and risk of the customer. The postal or courier service will collect import VAT and any clearance costs from the recipient;

  • any shipping costs;

  • the manner in which the agreement will be concluded and the actions required;

  • whether the right of withdrawal applies;

  • the method of payment, delivery, and execution of the agreement;

  • the period for acceptance of the offer or the period during which the entrepreneur guarantees the price;

  • the rate for distance communication if costs differ from the regular base rate;

  • whether the agreement will be archived and how it can be accessed;

  • how the consumer can check and correct data before concluding the agreement;

  • any languages other than Dutch in which the agreement may be concluded;

  • applicable codes of conduct and how these can be consulted electronically;

  • the minimum duration of the agreement in the case of a continuous transaction.

Optional: available sizes, colours, types of materials.

Article 4 – The Agreement

Subject to paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set.

If the consumer accepts the offer electronically, the entrepreneur shall immediately confirm receipt electronically. Until receipt of this acceptance is confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure electronic data transfer and ensure a safe web environment.

Within legal limits, the entrepreneur may investigate whether the consumer can meet payment obligations. If justified, the entrepreneur may refuse an order or impose special conditions.

The entrepreneur shall provide the consumer with the following information in writing or on a durable data carrier:

  • the business address for complaints;

  • information on the right of withdrawal or its exclusion;

  • information on guarantees and after-sales service;

  • data referred to in Article 4 paragraph 3, unless already provided;

  • termination requirements for long-term agreements.

For continuous transactions, this applies only to the first delivery.

All agreements are subject to sufficient product availability.

Article 5 – Right of Withdrawal

The consumer may withdraw from the agreement within 30 days without stating reasons. The cooling-off period starts the day after receipt of the product.

During this period, the consumer shall handle the product and packaging with care and only use it as necessary to assess it.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 30 days and return the product within 30 days thereafter. Proof of timely return must be provided.

If these conditions are not met, the purchase is final.

Article 6 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

Any amount paid will be refunded within 30 days after withdrawal, provided the product has been received or proof of return supplied.

Article 7 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for certain products or services as clearly stated in the offer.

This includes:

  • customised products;

  • personal items;

  • products that cannot be returned;

  • perishable goods;

  • products subject to financial market fluctuations;

  • newspapers and magazines;

  • unsealed audio/video recordings or software;

  • unsealed hygienic products.

Article 8 – Price

Prices are not increased during the validity period, except due to VAT changes.

Variable pricing applies to products subject to market fluctuations.

No VAT is charged; import VAT and clearance costs are collected by the carrier.

All prices are subject to typographical errors.

Article 9 – Identity of the Entrepreneur

Company name: MD E-commerce
Address: Smaragd 11
Email: info@glamora-boutique.com
Chamber of Commerce number: 98237055
VAT number: 210188212

Article 10 – Conformity and Warranty

Products comply with the agreement and legal requirements.

Any warranty does not affect statutory consumer rights.

Defects must be reported within 30 days.

Warranty does not apply in cases of misuse, repairs by third parties, or abnormal conditions.

Article 11 – Delivery and Execution

Orders are executed within 30 days unless otherwise agreed.

If delivery is delayed, the consumer may dissolve the agreement.

Risk transfers upon delivery.

Article 12 – Continuous Transactions

The consumer may terminate agreements with a notice period of one month.

Automatic renewal is restricted as per Dutch law.

Article 13 – Payment

Payment must be made within 7 working days unless agreed otherwise.

Incorrect payment details must be reported immediately.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days and are handled within 30 days.

Article 15 – Disputes

Dutch law applies to all agreements.

Article 16 – CESOP

Due to measures introduced from 2024 under the amendment of the Dutch VAT Act 1968 implementing the Payment Services Directive, payment service providers may register transaction data in the European CESOP system.